1. Introduction

Welcome to Wains Wear. We sell baby clothing and accessories through our online store. This privacy policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this policy.

What I collect
 

Contact details: name, email address, phone number.

Order details: delivery address, billing address, items ordered.

Payment information: payment is processed by trusted providers (PayPal, Stripe); I do not store full card details.

Optional information: messages you send, marketing preferences.
 

Why I collect it
 

To process and deliver your orders.

To respond to enquiries and provide customer support.

To send order updates and, only if you opt in, occasional news or offers.

To comply with legal obligations (for example, tax records).
 

Lawful basis for processing 

I process your data to fulfil our contract when you place an order, for legitimate business interests (running the shop and preventing fraud), and with your consent for marketing.
 

Who sees your information
 

Third parties I use: couriers for delivery; payment processors for payments; and trusted service providers who help run the website.

I do not sell your personal data or share it for marketing without your consent.
 

How I keep your data safe 

I use secure systems and reputable providers to protect your information. Access is limited to people who need it to run the business.
 

How long I keep your data 

I keep order and billing information for as long as required by law and for a reasonable period to handle returns, warranties, and customer service.
 

Your rights 

You can:

ask to see the personal data I hold about you;

ask me to correct or update it;

ask me to delete it (subject to legal or contractual reasons I may need to keep some records);

withdraw consent for marketing at any time.